A Journey on the Gurney
A Patient’s Eye View to How Architectural Design Affects Patient Experience
Until you’ve experienced it firsthand, healthcare design can be very theoretical and doctor-nurse-focused. But healthcare and healthcare design are here for the patients. So, what are the patients experiencing as they travel from home to the parking lot, are processed through the waiting room, get to see a healthcare provider and finally make it through discharge? And how is this journey affecting the patient (or visitor) visit in unexpected yet controllable ways?
In this one-of-a-kind "patient’s eye view" training session on architectural design and the patient experience, discover how to use observational techniques to map the patient experience from home to discharge, using evidence-based design initiatives to support valid points in patient care that determine a facility's bottom line.
Whether a patient’s last healthcare experience was a frantic trip to the Emergency Room, a simple visit to see a parent or friend in the ICU, or a scheduled knee surgery, patients form both subtle and obvious opinions about the whole facility based on the overall healthcare experience of their last visit. One bad experience in the ER can keep someone from choosing you for a planned event, like having a baby or major surgery. And that will cost you in money and reputation.
As aging baby boomers begin to rule the market place, they are making conscious healthcare choices based on what they want to experience, not just choosing the cheapest or closest provider. Suddenly, healthcare providers and designers are being forced to go beyond the basics of providing quality healthcare, because quality healthcare now extends to bedside manner and overall experience to the consumer. They want an easy, restorative, human experience.
This new consumer sensibility in healthcare will reveal if your organization is driven to provide a patient experience that respects the individual while providing excellent care. Sign up today for this accredited healthcare facility design training session, and through thorough analysis and exploration, begin to understand what matters most to the patient.
This unique and sometimes upside down view of the healthcare world through the eyes of one woman before and after surgery will be thought provoking and informative.
- Does it matter what the patient wants? Use experience mapping to reconcile needs of the patients and needs of the medical staff, and understand what really matters to each side.
- What would it feel like to be a patient in a building you designed? How would it feel if patients designed their own healthcare facilities?
- What are nine simple design changes you can make now to create a positive patient experience?
John Cantrell, AIA
John Cantrell, AIA, is the Director of Design at Orcutt/Winslow, a regional architecture and interior design firm focusing on people-oriented design. He has been instrumental in leading the office in developing experiential design strategies that push the envelope of current design thinking through every activity associated with project design. From administrative tasks to the actual design process, experience-based design is changing the way people approach and think about design.
Creating an office culture that constantly questions what good design is and how it can be translated into great experiences for clients is John's main objective. His personal design philosophy is that architecture is an art-form that is as much a social process as a scientific process - one that responds to program, site, climate and people. His belief that the synthesis of these four determinants and the implementation of experience-based design principles creates strong and clear design concepts. Orcutt/Winslow has award-winning projects throughout the Southwest.
Amy Garcia, Associate IIDA
Amy Garcia, Associate IIDA, is a Senior Interior Designer and Project Manager at Orcutt/Winslow in Phoenix, and a former Vice President of Communications for IIDA Southwest. In her experiences working as an Imagineer for the Walt Disney Company and as a Conceptual Designer for Royal Caribbean Cruise Lines, Amy has been able to translate experiential elements into interior environments within the healthcare world. Gaining new perspectives "on the gurney," she seeks to show her clients how to apply practical design into some more non-traditional healthcare venues. She celebrates the important role of interior architecture in creating environments that encourage healing and healthy lifestyles. Whether it's attending seminars or reading about the latest trends in healthcare design, Amy is persistently curious about the field's future and how her findings may be incorporated into new and innovative in and outpatient spaces.
Who would benefit from this program:
- Facility Managers
- Facility Directors